Eri Enterprise Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of personal information obtained from our stakeholders and considers its protection to be a fundamental part of our business activities as well as one of our most important management priorities.

In order to provide safe, secure, and trustworthy services to all, we have established the following basic policy, which is thoroughly communicated to all employees and strictly observed.

1. Basic Policy

  1. The Company complies with the Act on the Protection of Personal Information and other related laws and regulations. We have established internal regulations regarding the protection of personal information (hereinafter referred to as "Company Regulations"), which we implement, maintain, and continuously strive to improve.
  2. The Company has established a management framework for the protection of personal information and ensures that its officers and employees are fully informed of and strictly comply with the Company Regulations.
  3. The Company handles personal information within the scope of the purposes of use clearly specified to customers. In addition, we do not disclose or provide personal information to third parties without the customer’s consent or unless there is a legitimate reason to do so.
  4. The Company endeavors to keep personal information accurate and up to date, and takes preventive measures against unauthorized access, leakage, loss, or damage of personal information. We continuously work to enhance and improve our information security measures.
  5. The Company responds to inquiries and requests from customers regarding their personal information, including requests for disclosure, in a sincere and prompt manner.

2. Purpose of Use of Personal Information

When obtaining personal information from customers, the Company clearly specifies the purpose of use in advance and uses the information only within the scope of that specified purpose. If it becomes necessary to use the information beyond the initially stated purpose, the Company will notify the customer and obtain their consent before proceeding. The purposes for which the Company uses personal information in its possession are as follows:

  1. Personal information related to customers
    • Business negotiations and meetings with customers
    • Shipping of products, materials, etc.
    • Sending information about services, events, and other announcements
    • Providing customer support and maintenance services
    • Responding to inquiries and consultations
    • Providing various membership-based services
    • Service development, conducting surveys, and monitoring activities
    • Fulfillment of contracts
  2. Personal information related to job applicants
    • Providing and communicating recruitment information to applicants (including internship applicants)
    • Managing recruitment operations at the Company

3. Proper Acquisition of Personal Information

The Company acquires personal information through lawful and fair means.

4. Provision of Personal Information

  1. The Company will not disclose or provide customers’ personal information to third parties except in the following cases:
    1. When the customer has given consent
    2. When required by laws or regulations
    3. When it is necessary to protect a person’s life, body, or property, and obtaining the customer's consent is difficult
    4. When outsourcing the handling of personal information to the extent necessary to achieve the stated purpose of use
    5. When the business is succeeded due to a merger, corporate split, transfer of operations, or other reasons
  2. Notwithstanding item (1) above, the Company may provide the customer’s address, name, phone number, and other necessary personal information to its affiliated companies or agencies when it deems such disclosure appropriate for providing services or responding to inquiries.
    In such cases, the customer may request the Company to stop the provision of their personal information to such affiliated companies or agencies.

5. Inquiries Regarding Personal Information

For inquiries regarding the disclosure, correction, deletion, or other matters related to your personal information, please contact us via the inquiry form.

6. Other Matters

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